Archive

Outsourced communications business Moneypenny has appointed a new head of its property team.  Moneypenny supports 2,500 businesses in the UK property industry,...

Mystery surrounds the current position and owner of the Douglas & Gordon sales business as documents reveal the events that led...

Is Facebook giving you a headache? If you’re in the property sector, you’re not alone! From the Cambridge Analytica Scandal to...

A webinar explaining the best way to navigate the tough new Facebook advertising rules for estate agents is to be hosted...

Zoopla-backed agency software provider Alto has announced the speaker line-up and agenda for its inaugural virtual event.  Altogether Live will take place...

Zoopla-backed agency software provider Alto is to host a virtual event to showcase its offering. Taking place on 14 September, Altogether Live...

As UK temperatures soared last week, potential property buyers and sellers were even too hot to enquire about homes. Data from live...

When was the last time you updated your website? New consumer research suggests 81% of sellers will not contact an estate agent...

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

The entrepreneur behind the live chat service Yomdel is to retire from the business.  Andy Soloman, the founder of the managed chat...

We’re officially transitioning to summer – marked by the clocks going forward and warmer weather – just as restrictions start to...

Agency marketing platform BriefYourMarket has acquired live chat and customer experience provider Yomdel.  BriefYourMarket says the addition of Yomdel to its offer...

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

Pre-pandemic, virtual and video viewings were a nice little add-on for some agents, but they were far from universally used and...

Estate and letting agencies are the best performing businesses for low call waiting times in the UK. A survey of 1,000 people...

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

Purplebricks recently launched a meditation service to help buyers and sellers manage stress. You might disagree with the idea, but moving...

The Covid-19 pandemic has impacted the way every industry operates and the property sector is no exception. Following an enforced seven-week...

In a video interview for Estate Agent Today, property professional Chris Buckler speaks to Matt Nicol, managing director of Nicol &...

There was a big spike in the use of live chat across all agency sectors during lockdown - no doubt spurred...

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

Analysis by an online valuation and lead generation service shows that requests from prospective sellers and landlords are increasingly happening in...

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

Welcome to another Agents Do Charity, meaning it’s not just Friday but also a day to think about fund-raising in the...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

As we know, the world’s moving very fast and how we communicate now is drastically different to even 10 years ago....

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

Every estate agency applying to join a new group for independents will be mystery shopped in a bid to ensure it...

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

For many years, the majority of agents have stuck to the tried-and-tested 9am-6pm opening hours framework. But is this now changing,...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

As promised a few weeks ago, this week’s Natter concentrates on the importance of content, design and social media, three easily...

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

A network of agents representing over 800 brands with over 4,000 branches has announced the launch of a host of new...

In recent years January has become the month of detoxes, fad diets, health kicks such as Dry January and Veganuary, and...

After the fun and over-indulgence of the festivities, most of us are now back to the world of work. And, with...

PropTech start up OneDome, which supplies online booking and mapping tools, has teamed up with live chat service provider Yomdel in...

As we hurtle towards the end of 2017, it’s time to reflect on the year that’s just been.   Even better, this property-based...

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

Winter seems to be firmly with us now, if the plunging temperatures are anything to go by. After a ridiculously mild...

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

If you’re a busy estate or letting agent, you’ll find that it can be quite difficult and time-consuming locating the right...

A data analytics firm that has studied over 2.7m visits to UK property company websites claims that once a visitor arrives...

We’re already more than halfway through 2017 and, against all the odds, it’s pushing 2016 close in terms of eventfulness and...

Digital mortgage broker habito has announced that it has raised £5.5 million in investment funding.  The firm says it will use the...

In the world of property and estate agency, competition is always fierce. It’s the same when it comes to your website....

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

A website live chat provider claims research shows that the facility significantly influences activity amongst users of websites on which it...

Connells Group is to continue with its experimental ‘live chat’ facility on its website after seeing a significant rise in valuation bookings...

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

Last time out I spoke about the beginnings of a PropTech revolution, with two major London-based events in the offing over...

Finding the right estate agency software supplier can be difficult and time-consuming. It's increasingly important to find a partner that suits your...

On Tuesday we managed hail, snow, rain, sun and a chilly wind all in one day. Whatever you want to say...

Rezi’s cloud based SaaS platform seamlessly connects technology and business infrastructures Rezi Enterprise is a sales and lettings SaaS platform with an...

Connect branch networks, automate sales and marketing and highlight business opportunities with Rezi’s agile cloud platform Rezi Premium is more than a...

Estate agents want systems that deliver power, speed and mobility. Increase efficiency, reduce admin, offer a personalised service and increase your income...